I regret that I did not read your article before I signed up with Globat.com and now I have to face the consequents of their poor services. I believe that when you make a promise of 24x7x365 to the public, you must keep to your promise especially in a service-oriented environment. Lately, I have experienced no reply for my plead that I could not get beyond the ‘File Manager’ part of uploading my fles. When I try the LivePerson chat, I got a message that ‘The operator is offline at the moment’ after 30 minutes of trying. I think that this is really not acceptable services. Now, I just sent another email asking for a full refund and I have only just sign up for less tha 10-days. I wonder if they will really honor their words and give a full refund if I am not completely satisfied with their services within the 10-days period.

I personally am not a customer of their hosting services, I simply went through Globat to purchase a domain name (I do my own hosting).

As such, I was pretty hot when I came back from vacation to check my email, and found that they’d automatically opted me in for a bunch of stuff, and were kindly notifying me that they were going to overcharge my card directly for stuff I didn’t want and didn’t ask for.

I didn’t bother with the web support, I simply called and, under no uncertain terms, demanded to have the pending charge reversed and explicitly removed from all “automatic time-saver” offers.

Using an opt-out business dynamic, as opposed to opt-in, is a horrific business practice, and should be condemned by consumers and legal systems alike.

Lord knows, I’d have procured legal representation in pursuit of damages if my accounts had been drawn upon without authorization (or even proper notice!).

–B