February 10, 2008
Posted by Bill Herman
TSA Has A Blog
The TSA blog, Evolution of Security, is an honest-to-goodness attempt to communicate with the public and (here’s the shocker) listen to feedback.
The bloggers are employees who are free to write in a casual blogging style. One made a joke about heavy drinking in New Orleans on Fat Tuesday. Responses range from sardonic or hostile to genuinely thoughtful.
Perhaps most impressive, the agency is actually listening to (and not merely damage controlling around) citizens’ comments. Well, at least they’ve done it once thus far. In one post, they celebrate the TSA critics for ironing out some inconsistencies in their enforcement of the removal of electronics.
Some local branches had decided that ALL electronics had to be removed (if you can fit a bomb in an iPod nano…), and the blog’s commenters asked about it. This week, the TSA made sure that all local agents knew that small electronics can stay in bags.
This is an interesting exercise in e-government, and as a regular traveler, I hope they keep it up.
1 Comments
February 10, 2008
As a fellow airport occupier, I agree. I’d actually go so far as to say this is pretty awesome stuff. (If they keep it up)
http://realist-idealist.com/2008/02/10/tell-the-tsa-how-you-really-feel/
Perhaps the best part is now that one agency is doing it, it can be pointed to for others to follow. (Assuming it’s successful)
Clearly there are several caveats, but I’d love to see blogs that do some of the same things from many other gov’t agencies as well.
Nice post.
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